Privacy Policy Suffolk & NorfolkUK Spray Factory

UK Spray Factory ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect, how we use it and the rights you have. We handle your data in accordance with UK GDPR and the Data Protection Act 2018.

Information we collect

We only collect the information we need to respond to your enquiry and provide our services. This may include:

• Your name and contact details (phone number, email address, postal address)
• Details of the property and the work you're enquiring about
• Any photos or information you send us to help us prepare a quote
• Correspondence between you and us (calls, emails, WhatsApp and form messages)

How we use your information

We use your information to:

• Respond to your enquiry and provide a quote
• Arrange site visits and carry out the work you've requested
• Provide aftercare and honour your guarantee
• Keep records of work carried out and payments
• Comply with our legal and insurance obligations

We will never sell your personal information, and we will only send you marketing communications if you have asked us to.

Sharing your information

We do not share your personal information with third parties except where necessary to deliver our service (for example, trusted suppliers) or where we are required to do so by law. Any third parties who process data on our behalf are required to keep it secure.

How long we keep your information

We keep your information only for as long as necessary to provide our services, honour guarantees and meet our legal obligations, after which it is securely deleted.

Your rights

Under UK data protection law you have the right to access the personal information we hold about you, to ask us to correct or delete it, and to object to or restrict how we use it. To exercise any of these rights, please contact us using the details below.

Cookies

Our website may use cookies and similar technologies to help the site function and to understand how visitors use it. You can control cookies through your browser settings.

Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us:

• Phone: 01502 801902
• Email: info@uksprayfactory.co.uk